A question, a problem, a request to delete your account: write to support@smart-zones-indicators.com. We answer in French and in English.
So that we can help you first time, please include in your message:
For a request concerning your personal data, write to us from the address associated with your account; the details are set out in the privacy policy.
A single subscription covers the whole household, up to four people: the owner and the three people they invite. Guests simply create an account to join the list — they pay nothing and never see a subscription page.
The scan is the only feature whose every use has a real cost for us, that of product recognition: it is therefore reserved for two members per household, the owner and one person they designate and can change at any time.
Everything else — adding, checking off, editing, renaming, reorganising the list — stays open to all members of the household, with no limit and no counter.
Everything is shared in the household: the shopping list, the “At home” inventory, the recorded till receipts, as well as the household's diet, restrictions and tastes (privacy policy, article 4). All members see and edit the same content, live, see the other members' first names, and can be notified of their movements — adding, buying or putting away a product, recording a till receipt.
No: Frigd has no offline mode. Product recognition and list synchronisation go through our servers, and without a connection the app tells you so rather than pretending.
The subscription is sold by the App Store or by Google Play and is cancelled from your device: on iPhone, Settings › your name › Subscriptions › Frigd › Cancel Subscription; on Android, Google Play › Payments and subscriptions › Subscriptions › Frigd › Cancel subscription, at least 24 hours before the renewal date.
Access remains open until the end of the period already paid for. Uninstalling the app does not amount to cancellation. The full conditions are set out in the terms of sale.